Your computer must have a 486/66-MHz processor or higher (Pentium processor recommended), 16Mb of RAM, a mouse and a modem or Internet connection. Your computer must also have one of the following operating system versions or above: Windows 98, 2000 with SP 2, NT 4.0 with SP 4 or XP for a PC, or Mac OS8.1 for a Macintosh

For PC users The minimum browser versions we support are:

• Microsoft Internet Explorer 6.0, with High Encryption Pack
• Mozilla Firefox 1.0 (with 128-bit encryption)
• You'll also need to ensure that your browser is upgraded to 128-bit encryption to access your accounts. You can check your browser version and encryption level by clicking on 'About' under 'Help'.

Our recommended browser version:
Microsoft Internet Explorer 6 or higher

For Apple Macintosh users If you encounter problems with the Security Certificate while using Internet Explorer, then please use:

• Safari 1.0 (Mac OS X)

For all users in addition your browser must also:

• have cookies enabled and
• have JavaScript enabled and
• have SSL enabled

ING Direct is designed for display resolutions of 800x600 and above.
You need a minimum screen resolution of 800x600 - preferably 1024x768.

If you have an earlier version of a browser, it's easy to download an updated version:

• For Internet Explorer: Click on the free Downloads link on the Microsoft site at www.microsoft.com/ie
• For Fire Fox: Click on the free Downloads link on the mozilla site at http://www.mozilla.com/firefox/
• For Safari on Mac OS X: Click on the free Downloads link at the Apple site at www.apple.com/safari/

For Internet Explorer 6 and 7: Select 'Tools', followed by 'Internet options'. You will then need to click on the 'Security tab', click on 'Internet' zone and then select 'Medium Level'. You will then need to click on the 'Privacy tab', and set the privacy setting to 'Medium'.

For Internet Explorer 6 and 7: Click on "Tools" on the toolbar at the top of your page and then Select "Internet Options"; then select "Temporary Internet Files". Lastly select "Delete Files" and choose "Delete All Offline Content" from the pop up box.

On your browser, select 'File' from the menu and then click 'Print'. From the pop-up window that appears select the printer you want and click the 'Print' button. If you download a document in PDF format, click the Print icon from the PDF menu bar.

Browsers

• Internet Explorer (version 6 or 7)
  
  

  If you use Internet Explorer (version 6 or 7), go to the Tools menu, and select Internet Options. On the bottom right of the General tab in the dialog box, click the Accessibility button.

  
  

  All options then displayed should be unchecked (or not ticked):

  • 'Ignore colors specified on Web pages'
  • 'Ignore font styles specified on Web pages'
  • 'Ignore font sizes specified on Web pages'
  • 'Format documents using my style sheet'

Click OK and restart Internet Explorer for the settings to take effect.

Firefox (version 1 or 2)

If you use Firefox (version 1 or 2) go to the Tools menu and click Options. Then click on the Content option at the top of the dialog box and then in Fonts & Colors select the Colors button. Tick the 'Allow pages to choose their own colors, instead of my selections above' box. Click OK, and restart Firefox for these settings to take effect.

Operating System

Windows 2000 or XP

If you use Windows 2000 or XP operating system you may also need to go to the Control Panel and click Accessibility Options. Then click on the Display option at the top of the dialog box and then deselect the Use High Contrast setting. Click Apply to apply the settings, once changed click OK.

Windows Vista

If you use Vista operating system then you will need to go to the Control Panel and click Ease of Access and click Ease of Access Center. Then click on Set your High contrast and make sure that high contrast is disabled and try to access the website again.

If after trying the above advice you are still experiencing problems, please email an explanation of your problem, along with a screenshot of either your Internet Explorer Security settings and/or a screenshots of your advance settings to security@ingdirect.co.uk so that we can try to assist you.