Security frequently asked questions
How does the ING Direct login procedure work?
Once you have your customer number, PIN and have set your memorable date, banking online is easy. For more information on when these are provided to you please click here
This will then give you access to your account balances, your recent transaction history and enable you to make a deposit or withdrawal.
We are continually updating our systems with up to the minute technology and security measures to ensure that your money couldn’t be in safer hands.
- Just click on the ‘Login' button at the top right of any page of this website to access your account online. Click here to view the Login page.
- You will then be asked to enter your 9-digit customer number.
- Tick the ‘Remember my number?’ option to make subsequent logins easier. It will automatically insert your customer number here the next time you login. (You should not use this option on a public computer, such as an internet café or library.)
- Then enter your Last name and click continue. (Last name entry is not case sensitive). For Power of Attorney accounts you will need to enter the last name using the following format: POA for Mr/Mrs/Miss donor's first name & donor's last name.
- Using your mouse, enter the 3 randomly requested digits from your PIN from the onscreen Key Pad.
- You will also be asked to set a memorable date when you login for the first time. This should be in dd/mm/yy format and cannot be the same as your date of birth or PIN.
- The numbers on the Key Pad will change place each time you visit this screen – this is to minimise the risk of anything you type into your computer being captured and stored by others. Please visit our security section for more information.
This will then give you access to your account balances, your recent transaction history and enable you to make a deposit or withdrawal.
We are continually updating our systems with up to the minute technology and security measures to ensure that your money couldn’t be in safer hands.
What are the known problems with the security certificate and how do I
resolve them?
Click here to view browser and third-party application problems that have been recognised by VeriSign.
Click here to test if your browser is capable of the recommended level of security.
Click here to test if your browser is capable of the recommended level of security.
I think I have received an email from you which looks suspicious. What
should I do?
ING Direct will never send you e-mails asking for your confidential or personal security information. If you receive any such request do not act on the instructions given in the e-mail, but contact us immediately.
Is it safe to click on the links to external sites you provide on your website?
Links to third party websites on the ING Direct Website are provided solely for your convenience. If you use these links, you leave the ING Direct Website. ING Direct has no control over the content of these websites or resources, or their availability, and ING Direct accepts no responsibility for them or for any loss or damage which may arise from your use of them. If you decide to access any of the third party websites linked to the ING Direct Website, you do so entirely at your own risk.
I suspect somebody has my security details, what should I do?
If at any point you are concerned you may have disclosed your security details or suspect unauthorised use of your account, please contact us immediately.