Frequently asked questions > Technical > ING Direct

Your computer must have a 486/66-MHz processor or higher (Pentium processor recommended), 16Mb of RAM, a mouse and a modem or Internet connection. Your computer must also have one of the following operating system versions or above: Windows 98, 2000 with SP 2, NT 4.0 with SP 4 or XP for a PC, or Mac OS8.1 for a Macintosh

We support the following browsers

For Microsoft Windows

• Microsoft Internet Explorer 7.0 and 8.0
• Mozilla Firefox 3.5 (with 128-bit encryption)

For Apple Mac OS X:

• Safari 3.21

For all users in addition your browser must also:

• Your browser is upgraded to 128-bit encryption to access your accounts. You can check your browser version and encryption level by clicking on 'About' under 'Help'.
• have cookies enabled and
• have JavaScript enabled and
• have SSL enabled

ING Direct is designed for display resolutions of 800x600 and above.
You need a minimum screen resolution of 800x600 - preferably 1024x768.

If you have an earlier version of a browser, it's easy to download an updated version:

• For Internet Explorer: Click on the free downloads link on the Microsoft site at www.microsoft.com/ie
• For Fire Fox: Click on the free downloads link on the mozilla site at http://www.mozilla.com/firefox/
• For Safari on Mac OS X: Click on the free downloads link at the Apple site at www.apple.com/safari/

For Internet Explorer 7 and 8: Select 'Tools', followed by 'Internet options'. You will then need to click on the 'Security tab', click on 'Internet' zone and then select 'Medium Level'. You will then need to click on the 'Privacy tab', and set the privacy setting to 'Medium'.

For Internet Explorer 7 and 8: Click on "Tools" on the toolbar at the top of your page and then Select "Internet Options"; then select "Temporary Internet Files". Lastly select "Delete Files" and choose "Delete All Offline Content" from the pop up box.

On your browser, select 'File' from the menu and then click 'Print'. From the pop-up window that appears select the printer you want and click the 'Print' button. If you download a document in PDF format, click the Print icon from the PDF menu bar.

Browsers

Why I should upgrade from IE6?

IE6 is now over 10 years old, in terms of how fast internet technologies advance that is an eternity.

The latest browsers offer the following which IE6 does not. Improved security features, helping protect you against fraud, hackers and viruses. Support for modern web standards and technologies used to build websites today. A faster browsing experience. Great features like tabbed browsing meaning you can open multiple sites in one window.

It will cost you nothing to upgrade. IE8 (http://windows.microsoft.com/en-GB/internet-explorer/products/ie/home) is now available, of course you could look at the other browsers we support Firefox (link to http://www.mozilla.org/en-US/firefox/new/ ) or Safari (http://www.apple.com/safari/)

Internet Explorer 7

If you use Internet Explorer 7 go to tools, select Internet options, under browsing history press the settings button, select "Every time I start Internet Explorer" under the check for newer versions of stored pages. Click OK. Delete all browser history by selecting the button marked "Delete..." Restart internet explorer and log in.

Safari

If you use Safari go to the menu bar option - Safari | Empty Cache and then press the 'Empty' button, please do not be on the ING Website when doing this. Close all instances of Safari, open a new window of Safari and try again.

Firefox

If you use Firefox go to options, select the privacy tab, and select "clear now" under private data. Also select "keep until: I close firefox" under the cookies section. Then select the advanced: network tab and select "clear now" under the cache section. Under the content tab, make sure that "java" and "javascript" are enabled.

Operating System

Windows 2000 or XP

If you use Windows 2000 or XP operating system you may also need to go to the Control Panel and click Accessibility Options. Then click on the Display option at the top of the dialog box and then deselect the Use High Contrast setting. Click Apply to apply the settings, once changed click OK.

Windows Vista

If you use Vista operating system then you will need to go to the Control Panel and click Ease of Access and click Ease of Access Center. Then click on Set your High contrast and make sure that high contrast is disabled and try to access the website again.

If after trying the above advice you are still experiencing problems, please email an explanation of your problem, along with a screenshot of either your Internet Explorer Security settings and/or a screenshots of your advance settings to security@ingdirect.co.uk so that we can try to assist you.

Advert blockers

If you are using an Advert Blocker (Software that prevents adverts appearing on your computer) you may find that the Keypad is not displayed correctly, if you are using this type of software and are having issues with the keypad we suggest you change the settings of the Advert Blocking software to not filter or block ING Direct website

ING Direct have developed a separate Login page designed specifically for users of screen reader software.

A customer will need to pre-register for the Screen Reader Logon if they use a screen reader and will be accessing their account online. For more information on this please call ING Direct on 0800 376 8877

The Screen Reader Logon is tested to work with Internet Explorer 8 and JAWS version 12. JAWS is the leading Screen Reader software used in the UK market.

The Screen Reader Logon page will be compatible with other browsers and screen reader software, although we cannot guarantee this due to testing limitations of the large number of applications available.