SECURITY
Welcome to the security section of our website.
This area has been designed to answer any concerns that you may have around the security of banking online.
You can do your internet banking with ING Direct with confidence, knowing that ING Direct uses the most up-to-date encryption technology available. To ensure you are benefiting from this, please ensure that you use the latest version of a recommended internet browser. Please visit our FAQ area for more details on our supported browsers and operating systems.
All information you share with us is held in the strictest confidence, in compliance with privacy standards followed by all major British financial institutions. You are the only one who can access your account or verify a transaction, using your Customer Number, unique Personal Identification Number (PIN) and Memorable Date. When you make a withdrawal, your money can be transferred only to your linked bank/current account. Plus every time you make a transaction by phone or internet, your selection will be confirmed so that you can ensure that it is correct. For added security, all transactions are recorded for later reference.
We will never send you an e-mail asking for your confidential or personal security information, or e-mails containing a link which will then ask for such information. If you receive any such request do not act on the instructions given in the e-mail and contact us immediately. However, from time to time, we may include embedded links in marketing e-mails you receive from us, which will make further information more accessible for you. For additional security, you should always go directly to ingdirect.co.uk if you wish to log in to view your account(s).
Always check the website address and if the site is using encryption before entering personal, financial or security information, please visit confirming it is ING Direct to learn how to recognise the ING Direct banking website.
In order to make sure that you are protecting from internet threats, we ask you to always use Anti-Virus, Anti-Spyware and a personal firewall. In addition to this please ensure that you update your computer with the latest fixes from your operating system supplier.
