Protecting yourself
Keep your PIN and memorable date safe
Your PIN and memorable date are the keys to your account. Never write them down, give them to anyone else or include them in an e-mail. Remember that protecting your security details is your responsibility.
We will only ask you for your full PIN when you set or change your PIN online or via our telephone banking service. Other than this specific scenario our internet and telephone banking services will only ever ask for 3 random digits from your PIN number.
You can also contact us to report lost or stolen security details, unauthorised use of your account, or to ask us to make a suspended account available to use again.
Phishing and fraudulent websites
Fraudsters create authentic looking, but false or "spoof" websites. Their purpose is to trick individuals into giving money to the fraudsters. This information will be re-used to try and access your bank accounts.
Fraudsters are increasingly turning to e-mail to generate traffic to these websites. This is also known as 'Phishing'. Recently customers of several financial institutions have received such e-mails and this activity is only likely to increase. Such e-mails typically contain a link to a spoof website and mislead account holders to enter customer names and security details on the pretence that security details can be updated or changed. For more information visit our confirming it is ING Direct section below.
Confirming it is ING Direct
How do I know that the information is encrypted?
When you are visiting a secure encrypted website, the website address will always begin with https:// and there will be a padlock symbol 
displayed somewhere within the web browser.
Internet Explorer 7 or above
If you are using IE 7 or above, when you visit our secure banking website you will see that the address bar turns green
If the address bar is red, then the visited website is known to be fraudulent. If the address bar is white then the site is not the ING Direct secure website.
In addition to the right of the address bar, a padlock symbol and our registered company name are displayed as shown below
Firefox
If you are using Firefox, you will see a padlock symbol displayed at the bottom of the browser window.
How do I know this is the secure ING Direct UK banking website?
Always check the following before providing personal information:
Whenever entering personal information onto any website, for example bank details, make sure that the website encrypts the information you send to, and receive from, the site. Always ensure the spelling of the domain name is correct.
Make sure the URL begins with "https" rather than "http" (as shown below):
Look for a padlock icon on the bottom of your browser (as shown below):
IN IE7 and 8 look for one padlock in the URL (address bar) at the top of the page. The whole of the URL (address bar) will also turn green
Make sure the domain is owned by the company you expect to interact with by double-clicking on the lock icon in your browser. The key to look for is that the domain ingdirect.co.uk in the following example is present.
EG: secure.ingdirect.co.uk =
(subdomain=secure).(domain=ingdirect).(top-level domain=co.uk)
If you find a spoof of our site, please contact us immediately