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Managing Your Account Or Changing Your Product

We have made it simple to manage your mortgage account online. Once your mortgage has completed, we will send you a PIN. You must activate this before you can manage your
account online.

If you already have a PIN for your ING Direct Savings Account you will be able to use the same PIN to access your mortgage account.

You can do the following online:

  • Check your mortgage balance and interest rates
  • View your payment history
  • Arrange regular overpayments or underpayments
  • Request a payment holiday
    • Login now
  • Change your contact details

You can also use our Mortgage calculators to calculate:

  • Your monthly payments
  • How to make flexible payments
    • Calculators
  • How much you can afford

If you wish to carry out the following, please call us on 0845 603 8888

  • Activate your pin or request a new one
  • Add or remove a named borrower
  • Make a capital repayment
  • Amend the term or repayment type
  • Considering switching your current ING Direct mortgage product. Please note product switching may be subject to Early Repayment Charges (ERCs)
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