Skip to: top navigation » content » side navigation » footer » Cookie Policy

Top Navigation

Customer login

Side navigation

Page content

Payment difficulties

If you think that you will have problems meeting your monthly mortgage payment, please contact us as soon as possible to discuss your situation. Our Customer Support team are available to help you and can be contacted on 0845 605 8899 - The cost of calls to 0845 numbers varies. Please check the rate with your phone provider.

If you think that you will have problems meeting your monthly mortgage payment, please contact us as soon as possible to discuss your situation.

Depending upon your individual circumstances, we may be able to offer you a range of options which could include one of the following solutions:

  • Arrange a payment plan with you to help you overcome your financial difficulties
  • Change the date your payment is due
  • Increase the term of your mortgage to reduce your monthly repayment

For more details click on our Treating Customers Fairly in arrears policy below or contact our Customer Support team on 0845 605 8899 our lines are open Monday to Friday 9am to 5pm.The cost of calls to 0845 numbers varies. Please check the rate with your phone provider.

The Money Advice Service website offers useful information should you experience payment difficulties.

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE

Footer

Barclays Bank PLC. Registered in England. Barclays Bank PLC is authorised and regulated by the Financial Services Authority (FSA registered number 122702).
The UK savings and mortgage business of ING Direct UK has been acquired by Barclays Bank PLC and is no longer affiliated with ING Groep N.V. ("ING"). ING Direct,
the ING Direct logo, the Lion stamp, the Lion character and the woodland images and characters pictured on this website are trade marks of ING Group and are used under licence.
Barclays Direct formerly ING Direct UK is a trading name of Barclays Bank PLC. Registered No 1026167. Registered Office: 1 Churchill Place, London E14 5HP.

We use cookies to make your experience of our website better. To comply with the E-Privacy Regulations, we need to ask for your agreement to set these cookies.
Find out more

I agree
No thanks